IOC Crew Controller at British Airways


This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else.
An exciting opportunity to work at the heart of the airline within Integrated Operations Control managing the Crewing Operation for our 24/7 Global Network. The team within the IOC have the responsibility to control the BA global operation, allocating aircraft and crew, planning flights and managing disruption to protect the customer proposition.
We are looking for candidates who have experience in an operational control or crewing background, who enjoy the excitement of the operation and want to work with our Flight Operations and Inflight Customer Experience Teams in responding to changes in our operating plan.
With flights to over 200 destinations and up to 800 daily departures, no two days are the same and the role is key to ensure we have all of our flights crewed in line with company and regulatory requirements. The role has good variety, rotating through planning and the on the day operational positions covering either our shorthaul or longhaul programme to reliably deliver the operation for our customers.
Key duties;
  • People Management responsibility for the management of Crew Ops Exec team, their engagement, development and performance
  • Accountable for crew coverage within the cell as well as coordinating across cells to balance priorities across the operation and in the -2 to on the day window
  • Ensures Flight and Cabin Crew are compliant and legal for trips including pre/post departure reporting & investigations
  • Ensures systems are maintained with up to date information and provides data as required to support decisions
  • Manages any irregular operations situations related to crew including using discretion and seeking alleviation to protect the operation and customer proposition where appropriate
  • Act as the first point of escalation to resolve crew queries liaising with flight and cabin crew management

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
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