Customer Centricity Lead (f/m/d) at Awin

Purpose of Position

To help deliver on Awin’s customer centric strategy, we are looking to strengthen our team with an experienced, customer obsessed & highly motivated Customer Centricity Lead. Working internationally, this role will own & coordinate initiatives across the organisation to help drive our customer centric principles & culture forward.
Your Location: Berlin, London, Munich, Milan, Paris, Madrid, Warsaw or Stockholm

Key Tasks

  • Drive Collaboration: Work with our Voice of the Customer program to deliver on collaborative task forces, driving robust solutions to customer needs & pain points
  • Secure Sustainable Growth: Deliver on agreed commercial & strategic customer centric metrics to futureproof our customer proposition
  • Define culture: Drive initiatives around engagement & understanding of our customer centric vision internally to spread the customer obsession across the group
  • Empower & enable: Deliver trainings & workshops to provide knowledge across the organisation needed to develop & initiate customer-centric strategies for their departments
  • Develop Marketable USP:Build customer competence & pride which can be presented externally, support strategic narrative & RFPs
  • Steer organizational structure & processes: Support the development of cross-departmental collaborative frameworks & best practices

Skills & Expertise

  • +5 years’ experience within the global digital marketing or eCommerce space, strong understanding of Awin’s ecosystem is a plus
  • Deep understanding & proven experience with Voice of Customer (VoC) and/or customer centric activities
  • Able process manager, comfortable with coordinating various cross-departmental initiatives simultaneously
  • Confident communicator & bridge builder, can deliver clarity & stakeholder buy-in from complex & abstract concepts
  • Experience working with CRM, customer support& automation tools; working knowledge of Salesforce and Asana is a plus
  • Comfortable presenting to and engaging with large audiences & senior management stakeholders, both internally & externally
  • Fluent in English, additional languages are a plus

Our Offer

  • With staff wellbeing at the forefront of Awin’s ethos, we have shifted to a 4-day week on a trial basis, enabling our employees to better balance their social & personal time with their work.
  • Our ‘Working Wherever’ policy makes it possible for employees to work from Awin locations all over the world, including working from one of our offices or remotely.
  • 2 paid days off per year, during working hours to volunteer with a community organization.
  • Taking care of your mental wellbeing by accessing our various mental health initiatives.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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