Customer Experience Agent at Next Station

Expires in 14 days

The Company
Our partner is an innovative contact centre with offices in more than 20 countries. Their mission: create smarter people experiences to provide outstanding customer service

Important information about the job:

  • Location: Malaga, Spain
  • Salary: €20k / yearly
  • Start Date: ASAP

Job Description
In this position as Customer Experience Agent, you support your partners in strengthening their position in the corporate market. On a daily basis, you help your clients with their invoices, accounting, contracts, and technical issues, mainly via phone.

Your goal: providing outstanding customer service while being highly efficient.
Your job is key to the company success. If your clients’ portfolio is growing, your company's brand image and revenue will too!

Who is this job made for?

1. For young graduates dreaming about living and working in Spain.

2. For people who want to change careers and get started in the sales business.

3. For anyone who loves to work on the phone and cares about great customer experience.

What do you need to apply?

  • Language skills: bilingual level in Danish or Norwegian & fluency in English
  • First experience in customer support
  • Overall positive attitude
  • Comfortable working on the phone – one can "hear your smile" :)
  • Ability to handle challenging situations and conflicts.
  • Outstanding communication, problem-solving, and listening skills.
  • Great technical understanding

Plus: If you are already in Spain and have basic experience in banking and accounting, you are the perfect candidate!

What you get in return

  • Opportunity to get promoted quickly (Product Expert, Team Leader, etc.)
  • Paid training during the first month
  • Relocation package: ticket, hotel, city tour, help to find an apartment.
  • New modern office in Málaga
  • A stable employer with long-term goals
  • The energetic and ambitious work environment
  • An international and inclusive workplace

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