Adult Services | Los Angeles, CA | Full TimeAbout Us:
VOALAHelping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.
Pathways to HomePathways is the largest homeless shelter in Los Angeles, providing a diverse group of services, including: Comprehensive Case Management Services, Affordable Housing Assistance, Transitional Housing Programs, Permanent Housing Placements, JWCH Mobile Clinic, Department of Health Services, USC-HIV Study/Prevention.
JOB SUMMARY AND PURPOSEThe Case Manager – Generalist is responsible for helping people who are in difficult situations with advice, figure out what kind of help they need, help them find the services they need, create plans for treatment or recovery, work with other health and human service providers, and keep tabs on client’s progress with treatment plan. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIESThe Case Manager - Generalist provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available, as described below:
- Assign and monitor cases:
- Review daily referrals and screenings of clients
- Designates households for intake and ensures all supporting documents are verified
- Provides information and referrals for callers and walk-in clients
- Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
- Develops support systems to meet clients and family needs; coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
- May make home and field visits
- Monitors cases on a regular basis to determine quality and effectiveness of services provided
- Review cases with Program Coordinator and Case Management Team
- Audit case file on a regular basis for completeness and accuracy
- Conducts crisis intervention as necessary
- Assists case managers by identifying and coordinating a variety of available services necessary for clients and families to maintain/obtain self-sufficiency and family stabilization
- Refers clients to available community providers for therapeutic, social, educational, and medical resources.
- Provides support to case managers and clients through ongoing case conferencing, counseling, and advocacy
- Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for services eligibility purposes
- Assure all assets and file documents are maintained and secure for all clients
- Counsels during regular case conferences with participants using Motivational Interviewing, Trauma-Informed Care, and Seeking Safety; consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals
- Provide service linkages and support systems to ensure identified needs are met, coordinate with outside service providers
- Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation as appropriate
- Provide street outreach, engagement, and crisis stabilization in coordination with other VOALA programs
- Develops, performs, and assists with workshops pertaining to client’s needs
- Participates and assists with outreach events
- Other duties as required and is subject to change at any time
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
- Valid California driver’s license, acceptable proof of automobile insurance, and/or reliable mode of transportation
- Bachelor’s Degree, or Associate’s Degree, in Social Work or related field or a combination of education and relevant experience (two years total)
- With a Bachelor’s Degree in a relevant field, no relevant case management experience is required; otherwise, a minimum of 1 year of general experience in case management (In addition to the education requirement – i.e. a candidate without a degree would require two years of experience in the field plus one year as a case manager or similar job experience)
- Case Management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology.
- Proficiency in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements
- Proficiency with computers and Microsoft operating system navigation, office, outlook, word, excel, power-point, and internet browser
SKILLS AND ABILITIES:
- Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients
- Ability to develop a strong working relationship with service providers
- Effective written and oral communications skills
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
- Build rapport with those encountered in all aspects the work day
- Build trust, act trustworthy
- Active listening (reflective listening)
- Follow instructions and VOALA procedures
- Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
- Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients
- Apply principles of professional boundaries and ethics to on the job situations
- Able to de-escalate threatening/volatile situations with clients, or in the workplace
- Bachelor’s Degree in Social Work or related field
- Bilingual in English and Spanish (written and verbal)
- Knowledge and experience working with and using HMIS software or programs
- Knowledge and experience working with and using Database software programs
Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.