Are you an experienced VDI specialist who knows what it takes to deliver high quality work? Would you like to be a part of a global team supporting multinational customers?
NNIT is looking for a dedicated VDI Operations Specialist to strengthen our team in Denmark. Main technologies are Citrix XenDesktop, PVS and Netscalers.
At NNIT we offer you a chance to work in a professional and dynamic environment, in one of the fastest growing Danish IT companies. We are proud to be the only Danish IT outsourcing provider showing steady growth year after year, and we have several times been nominated to one of Denmark’s most attractive IT workplaces.
Your responsibilitiesYou will be working as part of a global setup operating a complex setup across customers and technologies. Our aim is to give our customers the best possible service and ensure that their Citrix solutions are running smoothly.
You will be responsible for a broad range of tasks, including:
- 2nd and 3rd level support regarding services offered
- Problem identification and analysis
- Implementing system optimizations
- Identify, maintain and perform periodic tasks on system environments
How we workVDI Operations operate 24*7 and you will be joining a VDI team of 25 highly skilled colleagues operating from China, Czech Republic, Denmark and the Philippines. We work as an integrated team that handles all tasks, requests, incidents etc. and have shared responsibilities. We work together in an informal way where we exchange ideas and help each other across country and technology borders.
Work will mainly be working Monday to Friday during normal business hours, but the team also handles daytime shift on weekends and have
on-call duties (both on a rotating schedule). Expect weekend duty every three months (4-5 times a year) and one week of on-call duty every two months (6-8 times a year).
Apart from that a limited amount of work outside normal work hours should be expected, due to maintenance and upgrade of customer environment.
The VDI Operations team is part of IT Operations Services responsible for everything from infrastructure and applications to complete orchestration and support of our customers’ IT solutions. Our work processes are based on best practice and our procedures follow ITIL standards (IT Infrastructure Library).
Your qualifications and experienceWe are looking for applicants with some years of experience with operation of application virtualization on Citrix and related technologies.
The ideal candidate also has a broad knowledge of storage, network, server hardware and security (antivirus, firewall). Detailed knowledge of OS - especially in relation to the optimization in virtual environments is a must.
As an experienced Citrix support specialist you will probably be familiar with most of the following technologies:
- XenDesktop 6.5 and above
- Provisioning Services
- Access Gateway
- Microsoft AD / GPO
- Microsoft App-V
- Powershell Scripting
As you will work with colleagues in an international team and service some of our Danish costumers, it is required that you master both Danish and English at a high level – both in writing and oral. It is likewise required that you can be PET approved.
You as a personYou are analytical and have the capability to break down complex problems and find the root cause. You have a high pace and the ability to work on multiple tasks in parallel while making the right prioritizations.
WorkplaceIt is important that you:
- Show confidence in your decisions and are able to make fast decisions in a complex environment, without compromising the focus on high quality
- You are willing to go an extra mile in critical situations
- You are structured in your daily work
- Ready to drive tasks to a solution involving relevant stakeholders
we encourage you to submit your application as soon as possible. We interview candidates on a continuous basis.